Service Design for College Enrollment Collaboration Platform Admission Mode

Service Design for College Enrollment Collaboration Platform Admission Mode
by Ruiqi Yao

• Awarded April 15, 2021
• CLIENT: Shantou University
• 106.716

Service Design for College Enrollment is a service system created for the enrollment period of a university. The design combines an online collaboration platform with an offline space. On the platform, staff from different departments jointly add and update the module information and statistics they are responsible for. In the offline space, tools such as journey maps support analysis, discussion and decisions. Students receive consulting services, admission reception, peer guidance and admission brochures. The aim is to improve work across departments and to reduce student anxiety.